Beginning April 19th 2021, Deep Roots will be suspending its in clinic treatments to assist in slowing the spread of the 3rd wave. This suspension will remain in effect until the stay at home order is lifted.
Our psychotherapist, Joan Stuart will continue to provide virtual counseling for those are currently receiving treatment from her and for those who require someone to speak with.
If a serious physical injury occurs that requires emergency treatments please contact us by email at
We continue to appreciate your patience as we all navigate safely through this pandemic.
Yours in health
the Deep Roots team
Client Expectations and Protocols During COVID-19 Pandemic
Please complete online COVID-19 screening questionnaire prior to your appointment. It will be sent to your email along with your 24 hour appointment reminder.
Please wear your own surgical mask or cloth mask to your appointment and throughout your treatment. If you do not have one, we will supply one. We reserve the right to refuse treatment of anyone who does not adhere to wearing a face mask at all times.
Please wait in your vehicle until 5 minutes prior to your appointment or until you see the clinic door open. We will need the full time in between appointments to clean and sanitize.
Please remove your shoes in the entry way and proceed to the washroom to wash your hands, or use the hand sanitizer at the front reception desk.
Payments will be taken before your treatment begins.
Please respect physical distancing measures (2m/6ft) when at all possible.
Please understand that we need the time in between appointments to follow sanitation guidelines as you promptly leave your appointment.
Because of the extra cleaning precautions needed, we will be closing the clinic at 7:00pm, meaning the last appointment will end at 7:00pm.
NEW CLINIC HOURS:
Implemented Public Health measures as mandated by the College of Massage Therapists of Ontario (CMTO)
Every surface that comes into client contact will be disinfected (Health Canada approved) and/or change prior to and after every appointment. This includes massage table, pillows, blankets, sheets, chair, pens, light switches, faucets, door knobs, etc.
Staff will be wearing a mask and will ask clients to bring their own mask (surgical or cloth) to wear throughout the appointment.
Staff will complete the COVID-19 screening prior to each appointment and will reschedule if they answer “YES” to any of the questions.
Staff will respect physical distancing measures (2m/6ft) when possible.
Immediately before and after every client, staff will wash their hands for 20 seconds up to the elbow and sanitize in between as necessary.
All staff have completed the necessary additional training regarding PPE, droplet and contact precautions.
Receipts will be sent electronically via email.